Key Responsibilities

• Handle one-off donation process in a timely manner through various payment channels
• Provide frontline services to donors, related to donation transactions, information updates, donation receipts, complaints, and other kinds of enquiry, through phone, email and mail
• Make follow up calls to donors on donation issues
• Handle issuance and mailing of official receipts and thank you letters
• Assist supervisor to liaise with internal and external parties for donation related issue
• Support administrative, filing and inventory management functions of the team
• Perform other ad hoc duties as assigned

Requirements

• Completion of HKCEE/ HKDSE equivalent or above
• Good telephone manner and customer services skills will be an advantage
• Good in spoken English and Chinese (including Putonghua)
• Proficient in MS Office, English & Chinese word processing
• Self-motivated, detail-minded, a team player and able to work under pressure

Fringe Benefits:

Fringe benefits including generous annual leave, marriage leave, compassionate leave, caring leave, medical and dental benefits (including dependents), Employer MPF voluntary contribution, and a discretionary incentive payment (where applicable) will be offered to the right candidates.

Contract period: 1 year (renewable)
 

Please send the application with full curriculum vitae and expected salary to the Head of Human Resources Development, Hong Kong Red Cross, 9/F Hong Kong Red Cross Headquarters, 19 Hoi Ting Road, West Kowloon, HK or e-mail to  hr@redcross.org.hk on or before 21 April 2024.
 

Personal data provided by job applicants will be used strictly in accordance with Agency's data protection policy for recruitment purposes only. Applicants not contacted within 4 weeks may consider their applications unsuccessful and all related information will be kept on our files for up to a period of 6 months.